Product Description
xTool P2: xToolcare Warranty
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Highlights:
xToolCare for xTool P2 offers a 12-month extended warranty, covering 90% of machine failures and accidents. It includes free two-way shipping for repairs, 12-hour quick response for support, and expert one-on-one service. This plan is a cost-effective way to ensure peace of mind and reliable maintenance for your device.
Enjoy peace of mind brought by xToolcare:
- 2 Warranty Events, Cost Effective: The warranty events cover nearly 90% of machine failure and damage. xToolCare for P2 can help you save up to 80%.
- Free Two-Way Shipping, Hassle-Free: Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you. Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
- Full Coverage, Software & Hardware: No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
- Exclusive Service, Expert One on One: xToolCare is exclusive to xtool.com (not open to Amazon). Only when you buy both machine and xToolCare from xtool.com, can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
- Priority Access, 12h Quick Response: Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
- Original Factory Maintenance, Trustworthy: It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
What's covered by the xToolCare Warranty?
- Main Parts: Laser Power Supply, Switching Power Supply, Circuit Board, Motor (Including Water Pump / Air Pump), Camera, Electronic Lock Switch, Guide Rail, Timing Belt
- Wearing Parts: Laser Tube (only 6 months); Reflector, Focusing Mirror (only 3 months)
- Items Not Covered By Warranty: Slat, Drawer, Power Cord, USB Cable, Exhaust Pipe, Funnel, Antifreeze, Screwdriver, Manual Guide, Consumable Clips, etc.
- Note: xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
